in the life of a state or in the evolution of public policy. And yet a surprising amount has changed across the country since the first installment of the Government Performance Project appeared in the pages of this magazine and on Governing.com in February of 1999.
States that seemed scarcely to know what work-force planning was two years ago are starting to practice it with confidence and skill. States that seemed at the forefront of technological advancement in 1999 have struggled to keep their momentum, and others are emerging to set the pace of innovation. And states that seemed hopeless in almost every category the last time are boasting of their commitment to modernization.
Alabama had the worst grades among the fifty states in 1999, with a D average. Its newly elected governor vowed there would be improvement and there has been. Alabamas grade in the current survey rose in four of the five areas the GPP covers. True, the state still weighs in with a C- average hardly a candidate for the deans list but the important thing is the movement.
Four states led the nation in 1999 with average grades of A-. They were Missouri, Utah, Virginia and Washington. Missouri and Virginia slipped a bit, but Utah and Washington remain at the top of the list and Michigan has joined them there.
This round of evaluating government performance will not be the last. If all goes as planned, this project a collaboration between Governing and the Maxwell School of Syracuse University, funded by the Pew Charitable Trusts will be repeated at regular intervals in the future. Currently, plans are to extend the time period between efforts to evaluate any given set of entities, whether cities, states or counties. A little more time will make for even more significant changes for better or worse. Both the 1999 and 2001 state report cards were researched during a period when the economic sun was shining; it should prove interesting to see how things change if there are a few more storm clouds in the fiscal sky.
Given the simple fact that even the best-managed states receive some level of criticism in the pages that follow, the reporters at Governing and scholars at Maxwell were gratified by the level of cooperation the states provided. Forty-eight of the 50 completed lengthy survey instruments for all five areas covered financial management, capital management, human resources, managing for results and information technology. Officials from all 50 states participated in a series of lengthy interviews, providing the bulk of the information in the pages that follow.
Governing reporters conducted nearly 1,000 interviews over the past several months, with sources both inside and outside government, including budget officers, managers in personnel, information technology, capital management in both facilities and transportation auditors, academics, legislative aides and representatives of government research groups. Individual states sent in boxloads of documents, which were evaluated by graduate students at Maxwell, and that information was added to the mix. The expanding use of the Internet by states also made more information available.
One warning: Changes in grades do not necessarily represent an absolute rise or fall in level of performance. Several other factors weighed in, including the following:
In human resources, managing for results and information technology, a great deal of management progress has been made throughout the country over the past couple of years. The bar has risen. A state could show tangible improvement in these areas and still receive the same grade as two years ago. And states that made no improvement, overall, could actually see their grade drop.
In 1999, for example, only a few states were doing serious work-force planning. Those that did it stood out from the pack in human resources. This year, far more states are involved in the effort, so a state doing precisely the same thing it did in 1999 could receive less credit.
Both in 1999 and this year, we have given credit for momentum achievements promised by the states in coming years. States that were given hearty credit for promises two years ago, but failed to achieve those goals, could easily see their grades drop, even if they remained just as well managed in other ways.
An entirely new body of information was added to our grades for capital management. Two years ago, the grades were based almost entirely on management of government facilities. This time around, we also examined transportation. This helped some grades, and hurt others.
No matter how much effort is made to focus on documents and objective criteria, the process is dependent to some extent on the individuals who provide the information. States with outgoing administrations a couple of years ago sometimes tended to be more negative about their management than those with ongoing administrations. While this makes year-to-year comparisons more difficult, such anomalies will lose their impact as the project rolls on and theres a broader base of information upon which to ground conclusions.
Finally, this process is an evolving one. We were able to uncover information in some states both positive and negative that we simply didnt find two years ago. While we made every effort not to change criteria in any dramatic ways, there were states whose grades were affected by the availability of new types of information.
Ever since the Government Performance Project began, its staff has attempted not always successfully to make the point that we are not fixing praise or blame on any single institution or player in state government. In a number of states, the local press corps seems intent on attributing bad grades to the governor despite clear indications that the fault belongs more to the legislative branch, or the citizenry. This year, we even held God somewhat responsible for management problems in North Carolina.
And performance in one subject area frequently has its impact on the grade in another. Financial management grades suffer when information technology is inadequate. The same is true for grades in human resources and capital management. Similarly, states that do a terrific job at managing for results often do better in managing their finances and planning for their work force. And the interplay between financial management and capital management is inescapable. If a state has an unsustainable debt burden, that impacts the financial management side. But if the debt generally came from too much building, capital management takes a hit as well.
Finally, upon re-reading the 1999 GPP issue, there are two paragraphs that hold every bit as true now as then. It seems worthwhile repeating them, as they speak well to the underlying philosophy for this whole project:
Despite our best efforts and intentions, we wrote, theres little doubt that some states havent gotten the grades they deserve in one direction or the other. The academic and journalistic resources devoted to this project were enormous, but they were not infinite and we would never claim that the judgments are perfect. The whole process is a mixture of science and art, and the best one can genuinely claim for the result is cautious optimism. Improvements will be made. Lessons will be learned.
And all of us on both sides will be held accountable.
More introductory information:
Introduction: Financial Management
Introduction: Capital Management
Introduction: Human Resources
Introduction: Managing for Results
Introduction: Information Technology
How the Grading Is Done
Glossary
Project Staff
Copyright © 2001, Congressional Quarterly, Inc. Reproduction without the written permission of the publisher is prohibited. Governing, City & State and Governing.com are registered trademarks of Congressional Quarterly, Inc.